five9 · Manila, Manila, Philippines (Hybrid)
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 Telecom Project Manager The Telecom Project Manager works to assist managers with the coordination of internal resources, third parties, meetings, and information. They organize projects with the goal of getting them completed on time and within budget. Job Description Five9 is a dynamic growing company is seeking to hire a Telecom Project Manager. This task involves monitoring project plans, schedules, work hour budgets, and organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner. To be successful as a Telecom Project Manager, you will need to be able to work on tight deadlines, be competent in using Microsoft Project, Word, and Excel, and have exceptional verbal, written, and presentation skills. Relevant experience of at least three (3) years is preferred for consideration. Primary Responsibilities: Managing Telecom cases Managing 10DLC, TFN and short code Registration from inception to completion Managing Number Reputation Management Projects (Number Profiles, Number Management (Adding/Editing/Deleting), Number Registration Process, Health Check and Risk Rating, Remediation) Monitor port requests from inception to completion. Monitor NRM from inception to completion. Initiate and maintain regular communications with customers, Porting and Numeracle Team Review and verify the order, review required information to provide services requested, schedule/coordinate service installation and communicate milestone dates with Customer and/or Vendor. Serve as a liaison bet …truncated……
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