zocdoc · New York, NY; USA Remote
Skills: Python, AWS, Docker, CI/CD
Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on Our Mission Zocdoc is looking for a Senior Site Reliability Engineer to keep our production systems reliable, observable, and recoverable. Patients and providers depend on our platform to find and book care. Reliability here means understanding a request's full path across the edge, cloud infrastructure, services, and integrations, not just whether one service is up. You'll operate and improve production infrastructure and observability, serve as an incident commander, and automate away recurring operational work instead of absorbing it. You'll go deep in a few of the areas below and stay fluent in the rest, partnering with our developer platform, database reliability, and product engineering teams so production stays safe as teams ship quickly. You'll enjoy this role if you... Believe teams can't operate what they can't see, and enjoy building the telemetry and alerting that fixes that Like hands-on problems that span the network edge, cloud infrastructure, application code, and third-party dependencies Would rather automate a recurring task once than do it by hand every…
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