bluemoonmetals · Toronto, Ontario
Lead IT Infrastructure & Cloud Engineer - Mining/Mineral Processing Location: Toronto, ON Hybrid Role: 2-3X on site The Opportunity We are seeking a Lead IT Infrastructure & Cloud Engineer to design, implement, and support our core infrastructure, cloud services, and modern workplace environment. This is a hands-on technical leadership role responsible for delivering secure, scalable, and reliable technology services across a growing international organization. You will lead the technical direction of the Microsoft 365 modern workplace, coordinate Level 2 and higher support with our Cloud Solution Provider (CSP ), and provide technical leadership for infrastructure and workplace technology projects. What You Will Do: Infrastructure, Cloud and Modern Workplace Own the technical direction, design, implementation, and ongoing improvement of the organization’s IT infrastructure, cloud services, and modern workplace environment. Act as technical lead for Microsoft 365, including Entra ID, Intune, Microsoft Defender, Exchange Online, SharePoint Online, Teams, OneDrive, and related services. Design and maintain secure, standardized endpoint management solutions for Windows, macOS, and iOS, including configuration, compliance, application deployment, patching, and device lifecycle management. Lead identity and access management practices, including SSO, MFA, Conditional Access, passwordless authentication, privileged access, and joiner-mover-leaver controls. CSP, Support and Service Management Serve as the primary technical relationship owner for the company’s CSP, coordinating Level 2 and higher support, escalations, service reviews, root-cause analysis, and continuous service improvement. Define clear support responsibilities and escalation paths between internal IT, the CSP, software vendors, consultants, and other technology partners, ensuring issues are owned through resolution. Troubleshoot and resolve complex Level 2 …truncated… trong documentation, stakeholder commu…
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