RWS · Remote, India
Skills: JavaScript, AWS
Job Purpose:
We are seeking a skilled ServiceNow Developer with a minimum of 4 years of hands-on experience to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have strong expertise in Customer Service Management (CSM), Knowledge Management (Knowledge Base), IT Service Management (ITSM), and ServiceNow Communities.
About Product & Technology
Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.
With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.
Job Overview:
Key Responsibilities
Design, develop, and implement ServiceNow solutions aligned with business requirements Customize and configure modules including CSM, ITSM, Knowledge Base, and ServiceNow Communities Develop workflows, business rules, client scripts, UI policies, and integrations Maintain and enhance existing ServiceNow applications and services Collaborate with stakeholders to gather requirements and translate them into technical solutions…
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