formaaiinc · Toronto, Canada
Skills: SQL, Accessibility
About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the Team: The Customer Operations team works closely with new and existing customers to implement Forma's platform, manage ongoing initiatives, and optimize our clients' Sales Performance Management (SPM) processes. We partner with customers to understand their business needs, translate requirements into actionable project plans, and deliver solutions that drive meaningful business outcomes. Our team works cross-functionally with Product, Engineering, and other internal teams to ensure successful implementations and continuous improvement. If you're passionate about project management, client collaboration, and technology-enabled business transformation, we'd love to hear from you! What you’ll be doing: Manage customer projects end-to-end, from planning and requirements gathering through execution, delivery, and post-launch activities, ensuring projects are delivered on time and aligned with customer expectations Own project plans, timelines, milestones, and deliverables, proactively identifying risks, dependencies, and issues and driving them to resolution Build and maintain strong working relationships with customer stakeholders, coordinating across business and technical teams to ensure alignment and successful project outcomes Facilitate discovery sessions and workshops to understand customer business requirements, processes, and objectives, translating them into clear project requirements and actionable workstreams Coordinate cross-functional delivery efforts with …truncated… l benefits packag…
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