Executive Director of Software Engineering and Operations at toshibaglobalcommercesolutionstoshibaglobalcommercesolutions · Durham, NC

Posted: 2026-11-05

Toshiba Global Commerce Solutions is seeking a Executive Director of Software Engineering and Operations that will be a hands-on technical delivery leader responsible for ensuring successful client implementations, solution adoption, and production readiness across complex software environments. This role requires practical fluency across the software stack, the ability to work directly with customers to explain technical implementations and resolve delivery concerns, and the discipline to coordinate internal teams around commitments, dependencies, risks, and client outcomes. Key Responsibilities Lead client delivery execution for complex software implementations, integrations, deployments, upgrades, and production readiness activities. Maintain hands-on fluency across the software stack to assess implementation feasibility, integration behavior, configuration impacts, environment dependencies, security considerations, deployment readiness, and operational risk. Translate technical implementation details into clear client-facing explanations, delivery impacts, risks, trade-offs, and timeline considerations. Engage directly with customers to explain implementation approach, clarify solution behavior, address technical concerns, manage escalations, and build confidence in delivery plans. Coordinate internal engineering, QA, architecture, DevOps, product, support, services, and program teams around client priorities, delivery dependencies, issue resolution, and go-live commitments. Drive delivery discipline through implementation planning, readiness reviews, technical risk management, issue tracking, release coordination, and transparent client status communication. Provide hands-on technical guidance during client delivery to validate implementation ap …truncated… refour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. T…Sign in to see the original postingBrowse more developer jobs on RoleBurst