icapitalnetwork · New York, New York, United States
Skills: TypeScript, JavaScript, C#/.NET, CI/CD
About the Role iCapital is seeking an experienced, strategic-thinking Dynamics Tech Lead to support the launch and scalability of Microsoft Dynamics 365 across the enterprise. This role is responsible for hands-on development, configuration, and support of Microsoft Dynamics applications, ensuring the smooth operation and integration of Dynamics solutions to meet evolving business needs. Responsibilities: Lead day-to-day development for Dynamics 365 Customer Service and Dataverse, partnering closely with the Architect, Product Owner, and QA Lead while contributing hands-on code alongside the team. Own code review standards and review changes across plug-ins, client scripts, Power Automate flows, and solution components. Define engineering practices for solution layering, source control, branching, environment management, coding standards, templates, and reusable development patterns. Own CI/CD pipelines in Azure DevOps, enabling repeatable and governed releases from development through production. Deliver enhancements across case management, SLAs, queues, routing, security roles, and other core Dynamics 365 Customer Service capabilities. Implement Dynamics 365 Contact Center capabilities, including channel configuration and unified routing. Build Copilot Studio agents and Copilot features for service agents and customers, incorporating effective grounding, hand-off, and guardrail design. Design and build enterprise integrations with platforms such as ServiceNow, Pega, and Salesforce using APIs, Dataverse, and Power Automate, with appropriate error handling and monitoring. Launch secure customer self-service capabilities, including a portal with authentication, role-based access, and data protection suited to a regulated business. Deliver a customer-facing chatbot integrated with the self-service portal, case management capabilities, and live agent hand-off. Take technical ownership of the platform, including the technical backlog, codebase, solutions, and do …trunca…
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