toast · Bengaluru, Karnataka, India
Skills: Java, Kotlin, AWS, GraphQL
Toast is looking for a Staff Software Engineer to join our New Ventures team and help build a new AI-powered product. You’ll tackle problems without an established playbook, make decisions that shape the product, and take ideas from early experiments to capabilities customers can depend on. This is a role for someone who enjoys both exploring what’s possible and making it work in practice. You’ll build and evolve AI-powered systems, work closely with Product and Design, and partner across Toast to deliver new customer experiences. Your impact will come from the software you build, the technical direction you establish, and your ability to turn uncertainty into progress. About this roll (Responsibilities) Own the design and delivery of core capabilities for a new AI-powered product, from exploring an approach to launching it and improving it with customer feedback. Turn ambiguous product problems into working software. Build prototypes to test assumptions, identify what matters, and make deliberate decisions about what to evolve, rebuild, or stop. Build LLM-powered workflows and agents, deciding where to use model reasoning, tools, or conventional software to achieve reliable outcomes. Define what good performance means for AI-powered capabilities. Build evaluations around realistic customer tasks, investigate failures, and use the results to guide improvements. Shape the backend services, APIs, and data models that let the product evolve quickly. Anticipate scaling needs while keeping early solutions simple. Partner with teams across Toast to deliver integrations, resolve technical dependencies, and establish clear ownership of shared capabilities. Work closely with Product and Design to make tradeoffs across customer experience, technical feasibility, reliability, latency, and cost. Stay close to the code and production behavior: implement critical components, debug difficult problems, and own successful rollouts. Raise the team’s effectiveness through technical fe…
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