3shape.teamtailor.com
About the job: Are you passionate about helping people learn, grow, and succeed? Do you enjoy creating engaging learning experiences, working with customers, and collaborating with colleagues across different countries and cultures? If so, we'd love to hear from you. At 3Shape, we're looking for a (Senior) Customer Experience & Education Program Manager to join our Global Academy & Clinical Advisory team. In this role, you'll help design and deliver education programs that support dental professionals throughout their journey with 3Shape solutions. Whether your background is in customer education, learning & development, training, customer success, healthcare, project management, or a related field, this could be an exciting opportunity to make an impact on a global scale. Your Mission: As part of our global team, you will help ensure that customers have the knowledge, confidence, and skills needed to succeed with digital dentistry solutions. You will work closely with colleagues from different functions and regions to create meaningful learning experiences, coordinate educational programs, and continuously improve how we support our customers. What You'll Be Doing: Create Customer Learning Journeys - help design learning experiences that guide customers from onboarding through advanced use of our solutions. You'll work with global and regional teams to understand customer needs and ensure the right education is available at the right time. Develop and Improve Training Programs - partner with learning content specialists and subject matter experts to create engaging and effective training programs that help customers build skills and achieve success. Coordinate and Deliver Training Activities - work with trainers and stakeholders around the world to plan, organize, and support training events, both virtual and in-person. Collaborate with Industry Experts - build relationships with dental professionals and industry experts to expand our educational offerings and stre…
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