Kraken · London, UK
Help us use technology to make a big green dent in the universe!
Kraken(https://kraken.tech/) powers some of the most innovative global developments in energy.
We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.
It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
🏡 Where you'll fit in:
We need a commercially sharp sales leader who can take ownership of growing Kraken’s Agentic Customer Service business globally. Someone who can decide where we focus, lead the team, shape our biggest deals and make sure growth translates into profitable, contracted revenue.
They would lead both the Principal Engagement Managers and any future sales hires, setting the direction across winning initial deployments and expanding clients into broader adoption. They need to see the whole business while staying close enough to the detail to intervene where it matters.
🧠 What you’ll bring to the party:
Commercial judgement needs to be their strongest quality
They naturally question the economics of a deal: what the customer is committing to, what we are charging, what it costs us to deliver and how the margin changes as usage grows. They understand how conversation volumes, channel mix, implementation effort, partner costs and contractual commitments fit together.
They can defend our value and negotiate firmly while maintaining a strong customer relationship. Discounts, additional scope and flexible terms are deliberate decisions with a clear return. They recognise when a large headline number hides weak commitments, expensive delivery obligations or an agreement that will be difficult to scale.
They are comfortable working t …t…
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