charliehealthepd · New York, NY
Skills: SQL
Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role Charlie Health is seeking a Staff Product Manager to lead our Client team. You’ll own everything a client and their family experience with us outside of a therapy session: how they reach us, schedule and reschedule, get support, stay engaged between sessions, and move into aftercare when treatment ends. That covers our clients, from adolescents to adults, their families, and the internal teams who support them every day. You’ll lead a pod of engineering, design, and AI-agent vendors across four connected areas: Agentic client support and experiences, where AI handles scheduling and support work that drive better client experiences that are more efficient Our communications platform: one pipe, one log, and one view of every client conversation, shared across every team The care center and in-app experience, including out-of-session engagement, skills building, and AI-powered support Aftercare and alumni transiti…
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