coherehealth · United States
Opportunity Overview: This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. The Lead Technical Program Manager, Implementations is responsible for serving as a scrum master for a cross functional implementation team; software implementations are planned and managed through delivery and go-live. This is an internal-facing role supporting Cohere's Product, Design, Data, & Engineering Department including the product, engineering, and technical services teams. The Program Manager owns the internal coordination required to manage, schedule, scope the technical build timeline for 2–3 concurrent customer implementations — serving those teams by creating, implementing, and managing shared processes that result in: Fewer handoffs and cross-team abrasion Improved efficiency and reduced risk/errors Better, faster, higher-quality customer implementations Clear insight into project status, milestones, and cross-team dependencies Reduced burden on functional team managers to understand the details/timeline of individual implementation projects What you’ll do: Own the Jira-based delivery schedule, scope, technical build details and timeline for each client implementation Use agile methodology to deliver on 2–3 concurrent implementations; coordinate day-to-day activities across engineers, solution architects, FDEs, QA , and analysts Run daily standups to surface blockers, dependencies, and timeline risks; define and manage a system for tracking risks, assumptions, issues, and dependencies Ensure issues are managed and resolved quickly Define repeatable dev and operational task patterns for client implementations; maintain process documentation in Confluence Ensure Implementation Managers have clear insight into timelines and any issues that require client support Additionally, the Program Manager will partner with product and engineering management on projects ba …truncated… Cohere Healt…
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