Walmart - Internal · United States
Position Summary...
What you'll do...
The Director of Continuous Improvement leads monitoring, assurance, risk intelligence, control effectiveness, remediation, and transformation across Last Mile Delivery's Trust and Safety pillar focused on risk operations. This role identifies improvement opportunities, assesses whether risks and controls are effectively managed, determines root causes, and ensures corrective actions deliver sustainable results. The leader will evolve traditional quality assurance into a closed-loop assurance model that detects systemic issues, drives accountable remediation, and validates effectiveness. The role also leads operational resiliency through process redesign, business continuity, data-driven insights, tech automation —challenging how work is performed and designing scalable, sustainable solutions. About the team: The Trust & Safety team supports Last Mile Delivery by enabling a safe, fair, and resilient ecosystem that ensures fast and reliable service. This team drives continuous quality improvement through data analysis, root cause identification, and leadership in quality assurance programs. They collaborate with stakeholders to enhance processes, deliver consistent service, and promote trust with every delivery. Focused on operational excellence, the team fosters a culture of accountability and innovation, ensuring high standards and reliability while supporting the overall mission to save customers time through efficient delivery solutions. What you'll do: Lead Monitoring & Assurance by building a risk-based approach that identifies recurring defects, systemic weaknesses, and emerging operational issues. Drive root cause and remediation management, ensuring issues have accountable owners, action plans, timelines, escalation, and effectiveness validation. Build Risk Intelligence using data, incidents, and risk signals to identify trends, emerging risks, and proactive recommendations. Assess risks and control eff …truncated… o bachel…
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