toast · Remote, United States
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We're hiring a Director of People Analytics to turn trusted people data into the business decisions Toast makes about its workforce, and to strengthen the business impact of Toast's People programs. Toast has built a strong analytics foundation over the past several years: a cloud data warehouse, self-service dashboards, an AI-enabled insights product, an employee listening program, and data science that has already shaped business decisions. The next stage is moving from standardized to strategic: making People Analytics the partner business leaders rely on for their most important talent decisions. You'll lead a team across data engineering, analytics, data science and employee listening, based in the US and India. You'll report to the leader of Talent Infrastructure and work closely with Business Leaders, People Leadership, Finance, IT and our AI and data partners. Our purpose: answer the people questions that cut across Toast's data, and make sure those answers change a decision. A day in the life (Responsibilities) Strategy and leadership: Set and communicate the vision, North Star and roadmap for People Analytics, with buy-in from People and business leaders. Own People data strategy and reporting strategy, including metric definitions, governance and data trust. Partner with Toast's AI and data teams so People data powers AI-enabled insights safely and responsibly. Business partnership and impact: Build lasting partnerships with leaders, across Toast's major business areas and the People team. Turn analysis into clear stories and recommendations that leaders act on, and build that skill across the team. Design and run program impact measurement with Finance, from adoption through business outcomes and return on investment. Make sure new People programs above a set cost or rea…
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