mirumpharmaceuticals · Foster City
MISSION Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously. POSITION SUMMARY The Senior Manager, Commercial IT Patient CRM Lead will serve as the IT platform and technical lead for Mirum’s Salesforce Agentforce Life Sciences (formerly Life Sciences Cloud) platform supporting Patient Services. This role is accountable for maintaining a stable, secure, and scalable production environment while leading its continued evolution to support future Patient Services capabilities and business growth. The role requires a strong combination of Salesforce technical depth, solution architecture expertise, and hands-on experience with Life Sciences Cloud and/or Health Cloud in a Patient Services environment. The ideal candidate can move comfortably between strategic architecture, detailed technical design, production problem-solving, and cross-functional collaboration in a regulated life sciences environment. JOB FUNCTIONS/RESPONSIBILITIES Salesforce Platform Ownership & Architecture Own Salesforce platform architecture, technical roadmap, solution design, and lifecycle management for Patient Services. Establish scalable technical standards and design patterns to support current operations and future capabilities. Provide deep technical leadership across Salesforce data models, configuration, automation, security, environments, and platform capabilities. Make sound architectural decisions balancing native capabilities, configuration, customization, scalability, and maintainability. Patient Services & Platform Evolution Partner with Patient Services and cross-functional IT teams to translate evolving business needs i…
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