numa · United States
About Numa Numa is building the system to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions, from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times to drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability. Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital). The Role We're looking for a hands-on Product Manager with exceptional judgment and a builder's drive to turn hard customer problems into products dealers rely on. You'll own customer problems end to end, from the dealership floor through launch and proven impact. Those problems rarely stay inside one product. A car moving from a first call to a finished repair order touches the phone, the advisor, the technician, parts, and the DMS, so you start with the problem and work across whatever parts of Numa it takes. You'll report directly to Andy Ruff, co-founder and CPO. This role can be remote, hybrid, or onsite. What You’ll Do Spend time in dealerships with advisors, BDC teams, and managers to learn how the work gets done and where it breaks down Turn customer insight, product data, and business opportunity into a focused point of view, including what not to build Find the fastest path to learning with Engineering and Design. Prototype, test real workflows, and make the calls that keep things moving Turn complicated workflows into simple experiences, and sweat the edge cases Define what our agents should do, how we judge their quality, what happens when they're wrong or unsure, and when a person takes over. Weigh what they can do against what they cost Take products to market with Sales, Customer Success, Marketing, and partners, from pricing and pilots…
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