Techaim · Mumbai, India
Hi Connections, We are hiring for Salesforce L2 Support Candidates for Mumbai Thane Location, interested candidates please share their resume on kajalm@techaim.in
Pick up, analyse and resolve L2 incidents, service requests and minor enhancements within agreed SLA and turnaround time (TAT). Triage by business impact, flag P1/P2 issues to the Team Lead and process manager immediately, and drive them to closure. Reproduce issues, find the root cause through debug logs, setup audit trail, field history and data checks, and apply a permanent fix rather than a workaround where possible. Keep every ticket updated with clear status, next action and expected resolution time so users never have to chase. Prepare root cause analysis (RCA) notes for repeat or high-impact incidents and track preventive actions to closure. Escalate platform issues to Salesforce Support and follow them through. Manage users, profiles, permission sets, permission set groups, roles, sharing rules, queues and public groups. Configure and maintain objects, fields, page layouts, Lightning record pages, record types, validation rules, picklists and approval processes. Build and troubleshoot Flows (record-triggered, screen and scheduled), assignment and escalation rules, and email templates. Create and maintain reports and dashboards for business and process teams. Handle data requests: imports, updates, deduplication and clean-up using Data Loader or Data Import Wizard, with proper backups and approvals. Act as the day-to-day Salesforce point of contact for process managers and business users of the assigned lines of business. Run or join daily and weekly ticket reviews; present backlog, ageing and SLA status with clear actions. Gather requirements for small changes, confirm understanding in writing and set realistic timelines. Coordinate across L1, L3/development, integration, QA and infrastructure teams so handoffs do not stall. Debug and fix Apex classes, triggers, batch and scheduled jobs, and Lightn…
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