Wifinity
Skills: Python, AWS
About us:We’re a UK-based managed internet provider delivering B2C & B2B connectivity solutions for organisations and their customers.
At Wifinity(https://himalayas.app/companies/wifinity), we’re passionate about providing the most reliable, high-speed broadband and site-wide WiFi networks for modern living. We focus on delivering secure, ultra-fast connectivity that meets the demands of today’s digital lifestyles. Whether in military accommodation, student housing, holiday parks, multi-tenant properties, or retirement communities.
We believe in delivering that experience sustainably. As a responsible broadband provider, we’re committed to reducing our environmental footprint through energy-efficient infrastructure, smart power management, and ongoing improvements.
The Opportunity:Reporting to the Core & Platform Manager, this role combines deep technical expertise with engagement in pre-sales and solutions. You will be personally involved in the implementation of solutions for new Wifinity(https://himalayas.app/companies/wifinity) clients, as well as supporting complex incident and issue resolution on our existing network.
Key Areas of Focus:Your day-to-day role will consist of the following responsibilities:
Own and resolve high-impact incidents escalated from L1/L2 teams, including root cause analysis and post-incident reviews. Lead configuration, monitoring, and maintenance of network systems including firewalls, SD-WAN, GPON, routing and WiFi platforms. Review and implement complex RFCs, ensuring minimal disruption and alignment with CAB processes. Maintain detailed records of incidents, resolutions, and network changes. Contribute to internal knowledge bases and mentor junior staff. Identify systemic issues and propose enhancements to tooling, workflows, and monitoring thresholds. Key contributor and workstream owner of Product Operations and Platform standards …truncated… ervice excellence. Comfortable working independently and collaboratively, including occasiona…
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