Apple · Austin, TX, United States
Skills: Python, Java, Ruby, GraphQL, Accessibility
Summary
Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience — from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.
Description
Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience — from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe. Design and build microservices powering low-latency, high-throughput customer experiences — serving over a million users daily across Apple Support websites, iOS apps, and phone-based frontends.
Minimum Qualifications
B.S. in Computer Science, Computer Engineering, or a related technical field, or equivalent professional work experience. 5+ years proven experience developing software in a professional capacity. Longer experience preferred. 2+ years proven experience with Java, including proficiency in concurrency, memory management, and performance optimization techniques. Proficiency in OOP principles, data structures, algorithms, and software design patterns (e.g. GoF), with a …truncated……
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