accesso · Buena Park, California, United States
Position Overview: Do you have a passion for working with people 🥰 and thrive in a fun, dynamic environment? As a Fast Lane Pr ogram Manager, you will oversee the virtual queuing experience at Knott's Berry Farm, combining operational leadership, program support, revenue growth, and guest service to deliver an exceptional and engaging guest experience. You will work closely with park leadership, department teams and corporate teams. As a member of our Client Operations team, you’ll play a vital role in delivering the support our clients need to create memorable experiences. With strong interpersonal and problem-solving skills 🔍, you’ll drive operational excellence and ensure the effective implementation and day-to-day performance of accesso solutions in a fast-paced environment. Location: This is an on-site role in Buena Park, CA at Knott's Berry Farm Reports to: Senior Operations Manager Travel ✈️ Requirement: up to 25% What you’ll be working on: Serve as a primary liaison between accesso and Six Flags leadership, maintaining strong working relationships and coordinating operational priorities, updates, and guest experience initiatives. Lead and support training on virtual queuing systems, sales strategies, guest service standards, and operational best practices. Monitor virtual queues, engage with guests, address operational challenges, and ensure the smooth delivery of services throughout the park. Partner with marketing and park teams to develop and execute promotional initiatives that increase product awareness, guest engagement, and in-park revenue. Maintain accurate , up-to-date information across Six Flags and accesso virtual queuing websites and mobile applications. Analyze operational metrics, sales performance, and guest feedback to identify opportunities for improvement, resolve issues, and enhance efficiency. Collaborate with park leadership to support staffing needs, coordinate coverage, and main …truncated… p; accesso , we believe that fun is a fundam…
Sign in to see the original posting
Browse more developer jobs on RoleBurst