Leidos
Skills: TypeScript, JavaScript, Python, AWS, CI/CD
Leidos(https://himalayas.app/companies/leidos) is seeking an experienced Amazon Connect Developer to design, develop, test, implement, and maintain cloud-based contact center capabilities supporting the Department of Defense (DoD) and Defense Health Agency (DHA).
The successful candidate will develop and enhance Amazon Connect functionality, including multi-level interactive voice response (IVR), intelligent call routing, conversational AI, chatbots, workforce management integrations, call recording, transcription, and contact center analytics.
The Amazon Connect environment will integrate with Salesforce Health Cloud to support healthcare contact center operations, including patient engagement, nurse advice services, care coordination, appointment scheduling, and referral management.
This position will participate in the full software development lifecycle (SDLC), working closely with developers, system administrators, cloud engineers, cybersecurity personnel, and program stakeholders to deliver secure, scalable, and reliable contact center solutions.
Primary Responsibilities
Design, develop, test, and maintain Amazon Connect contact flows, multi-level IVR applications, inbound and outbound call routing, queues, callbacks, and automated self-service capabilities.
Develop conversational AI solutions using Amazon Lex, including voicebots, chatbots, intents, dialog management, and automated customer interactions.
Develop serverless application components using AWS Lambda, Python, JavaScript, TypeScript, and associated AWS services.
Design and maintain integrations between Amazon Connect and Salesforce Health Cloud, including customer identification, screen pops, case creation, contact activity logging, and API-based data exchanges.
Develop and maintain integrations supporting workforce management, call recording, transcription, contact analytics, and operational reporting.
Implement secure REST APIs, event-driven processing, data transformations, authentica …truncated… ontact L…
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