platacard · Mexico
Skills: SQL
We are looking for a Product Manager to join the Origination Delivery team and take ownership of Ambassador Delivery , our in-house bank card delivery channel in Mexico. Our ambassadors do more than deliver cards — they help customers activate banking products, promote additional services, and acquire new customers through referrals. The team is responsible for developing the ambassador mobile app, internal operational tools, and processes that drive delivery efficiency, customer activation, and cross-sell performance. In this role, you will work at the intersection of product management, operations, and business performance , focusing on improving key product and operational metrics. You will collaborate closely with operational teams and regional managers to optimize ambassador productivity, delivery costs, and conversion, while developing the Ambassador Platform to support new task-based services across banking products. Challenges that await you: Owning the development and performance of Ambassador Delivery as both a product and an operational channel Analyzing product and operational metrics, identifying root causes of performance changes, and driving data-driven improvements Improving customer activation and cross-sell conversion through the ambassador channel Optimizing delivery completion rates, cost per meeting, and ambassador productivity Developing and improving ambassador incentive schemes, ensuring transparent performance tracking and accurate compensation Enhancing the ambassador mobile app and internal management tools to improve operational efficiency and user experience Building and improving operational dashboards to help regional teams monitor performance and make data-driven decisions Formulating hypotheses, running experiments, and evaluating their impact on product and operational metrics Working closely with Operations, regional managers, Engineering, and Analytics teams to implement improvements across product and operational processes Develo…
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