sweetgreen · Los Angeles, CA
Sr. Product Manager, Digital Ordering sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 5,000 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we're committed to leaving people better than we found them. We're in the business of feeding people, and we're out to change what that means. Our teams are our most valuable ingredient, the heart of our company, the face of our brand, and what truly makes the sweetgreen experience special and unique. The Sr. Product Manager, Digital Ordering owns the purchase journey across our digital channels. This role is focused on customer and channel growth: you will run a continuous cycle of ship, measure, and improve to grow orders, frequency, and retention. You will work closely with the teams that own our back-end systems, but your focus is the guest. You will: Own the roadmap for purchase journey optimization and growth across app, web, and kiosk, from first visit to repeat order. Champion an innovative vision for how our digital channels further our brand and evolve to meet our guests where they are. Own personalization in the menu and purchase experience, including how we present, recommend, and customize products. Run a continuous test-and-learn program: form hypotheses, design experiments, read results, and turn learnings into the next bets. Use customer insights and data to shape customer strategy and decide what to build next. Partner with the menu team on product catalogs and product pages, and on how new items like Create Your Own and LTOs show up for guests. Build and scale off-platform and AI ordering, defining how our menu, customization, pricing, and checkout appear when an agent orders for a guest. Own first-party product features, partnering with business channel managers on gro…
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