smartsheet · -REMOTE, BULGARIA-
Skills: Figma
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. As the Technical Program Manager for AI Experiences, you’ll partner with product, design, and engineering teams building native AI experiences and agents so that customers meet one connected product, not a collection of separate features. You’ll map the journeys customers take across AI features, align teams on how those journeys should feel and behave, and make experience quality visible to design and product leadership through metrics and reporting. You will work remotely from Bulgaria and will be reporting to the Manager, Technical Program and Operations. You Will: Drive experience continuity. Maintain a view of the end-to-end customer journeys that cross multiple AI features, such as starting a task with one agent and finishing it in another. Name a single accountable owner for each journey, set decision dates, and overlay team roadmaps without replacing them. Establish experience standards. Work with product and design to set shared interaction patterns and behaviors: how handoffs are presented, what context carries over, how agents identify themselves, how permissions are explained, and how errors are handled and recovered from. Publish them as guidance teams can apply. Center decisions on user value. Frame trade-offs in terms of customer outcomes. Review upcoming features against the agreed journeys, and raise gaps and inconsistencies before release. Drive cross-team decisions to closure. Sequence product, UX, research, engineering inputs, and run working sessions with named owners and dated action items. Report o…
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