tsg · Milwaukee, WI
Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! We are seeking a detail-oriented, multi-tasking SOC / Dispatch Operator to monitor security systems, handle communications, and coordinate emergency response for a major regulated electric and natural gas utility provider. The ideal candidate thrives in a fast-paced environment, possesses superior communication skills, and makes sound, real-time decisions with limited supervision. Key Responsibilities Critical Communications & System Monitoring Monitor security access systems, email inboxes, work orders, communication channels, and alarm feeds. Prioritize and process incoming information according to strict SOC protocols. Acknowledge alarms and dispatch security personnel or emergency responders as needed. Serve as the central hub for emergency and non-emergency calls-for-service via phone and email workstations. Escalate and report operational matters directly to the SOC Manager, Director of Operations, and senior management in real-time. Incident Coordination & Operations Support Coordinate emergency incidents with on-site security teams, external emergency personnel, and internal Emergency Response Teams. Handle escalated security issues and make sound decisions based on established SOPs and scenario-b…
Sign in to see the original posting
Browse more developer jobs on RoleBurst