Manager, Production Support at appianappian · McLean, Virginia

Workplace: On-site

Posted: 2026-11-10

Skills: SQLHere at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Manager, Production Support - Business Technology McLean, Virginia, USA | Work Model: On-site at Appian Headquarters Lead global follow-the-sun support operations and drive AI-powered operational excellence to ensure 24/7/365 seamless performance of Appian's enterprise software platform and mission-critical business applications. ABOUT THE TEAM Our Production Support team within Business Technology at Appian is dedicated to ensuring our enterprise software platform and internal business applications operate seamlessly 24/7/365. We operate in a highly collaborative, fast-paced global environment focused on deep-tier technical troubleshooting, rapid incident resolution, and continuous monitoring. By joining this specialized group, you will direct a multi-region team managing applications built on Appian’s AI-Powered Process Automation platform, relational databases, and enterprise SaaS integrations. THE OPPORTUNITY We are seeking a Production Support Manager with strong technical acumen, people management expertise, and experience utilizing AI tools to lead our global follow-the-sun support operations across the US, India, and Australia. In this role, you will define support standards, manage operational handoffs, and optimize SLAs/OLAs while acting as the primary escalation point for critical system outages. Instead of relying on traditional support routines, you will drive modern AIOps strategies, embed predictive monitoring, automate incident workflows, and foster a proactive culture of platform stability and resilience. WHAT YOU'LL DO Lead and scale glo…Sign in to see the original postingBrowse more developer jobs on RoleBurst