accenturefederalservices · San Antonio, TX
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! This role ensures the availability, reliability, and performance of mission-critical systems while leveraging approved artificial intelligence (AI), automation, and data analysis tools to improve operational efficiency, decision support, documentation, and service delivery. Key Responsibilities Install, configure, maintain, and troubleshoot hardware, software, operating systems, applications, databases, and supporting infrastructure. Monitor system availability, performance, capacity, and security to ensure mission readiness and compliance with organizational requirements. Perform system upgrades, patching, backups, recovery operations, and configuration management activities. Analyze, diagnose, and resolve system, application, network, and user issues in a timely manner. Utilize approved AI-enabled tools to support incident analysis, root cause identification, knowledge management, operational reporting, workflow optimization, and decision support. Develop and maintain automation solutions, scripts, and AI-assisted processes to improve efficiency, accuracy, and responsiveness. Implement and maintain cybersecurity controls, user access management, vulnerability remediation, and audit …trunca…
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