formlabs · Somerville, MA
About Formlabs: A 3D printer is one of the most demanding machines you can build. Lasers, optics, precision motion, thermals, airflow, materials handling, chemistry, sensing, controls, and software all have to work at micron-scale precision, for thousands of layers, with almost no tolerance for error. Making that work reliably is an extraordinary engineering problem. That’s what we do. At Formlabs, we’re building 3D printers that are changing the way things get made. We have the smartest minds across every engineering discipline, and the technology they’re building is deployed at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Your Impact: We’re looking for a Senior Product Researcher to own how Formlabs understands its customers and markets. You’ll set the research agenda that shapes our roadmap, combining customer insight, competitive intelligence, and sales data into a clear point of view on where we should invest. Working directly with product leadership, R&D, and sales and marketing, you’ll lead the strategic studies behind our biggest product bets, build the systems that keep the company close to its customers, and turn evidence into decisions that leadership acts on. If you’re energized by the idea of making the impossible happen, come join us as a Senior Product Researcher. The Job: Own the product research roadmap. Partner with product and R&D leadership to identify the highest-stakes open questions, then design and run the studies that answer them Assist product managers in sizing markets, building business plans, and developing product strategy. Identify new areas of opportunity for Formlabs that are adjacent to what we are doing today. Propose product concepts that capture these new opportunities. Own the recurring insight programs, including NPS and CSAT, quarterly customer insights, feedback triage, and win/loss analysis. Lead alpha and beta programs for major launches. Recruit and manage customer coh…
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