polyai · United Kingdom
Skills: Python
PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit. The role Most AI agents are demos. Ours answer the phone for some of the biggest brands in the world: more than 100 million calls a year, across 2,000+ live deployments. Someone is on the line trying to move a booking, report a fault or pay a bill, and the agent either works or it doesn't. We looking for a Forward Deployment Engineer who has built and shipped LLM agents in production, including tool use and evals. Forward Deployed Engineers are the people who make it work. You own a customer's agents from the first scoping call through to production and beyond. You design how the agent behaves, write the code that connects it to the customer's systems, put it on their phone lines, measure it and keep making it better. This is not sales engineering and it is not support. You ship code that runs in production, and you own what happens after it ships. We want someone who already builds agents because they can't help it, and who wants to do it at the hard end: real-time voice, messy enterprise systems, and callers who notice every mistake. What you'll do Own agents in production, end to end. Scope with the customer; design the conversation, the tools and the guardrails; build in Agent Studio and our ADK; launch; and stay accountable for how it performs. You have built and shipped LLM agents in production, including tool use and evals Connect agents to the real world. Integrate CRMs, booking engines, payment flows and twenty-year-old APIs in Python. Work across SIP, telephony and contact-centre platforms. Make tool c…
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