neweratech · Cebu
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together What is the role The Regional Delivery Manager (RDM) is responsible for leading the delivery of IT field services and operational support across a designated region or portfolio within a 24/7/365 environment. Serving as the key link between stakeholders, vendors, and support teams, the RDM ensures seamless service delivery, drives operational excellence, and oversees the successful execution of support initiatives and projects. This leadership role also manages and develops a team of Regional Analysts, fostering high performance and exceptional customer service. The following include but may not be limited to the responsibilities of the Regional Delivery Manager: Review all technician deliverables and notes for dispatched tickets, including ticket approval/rejection, follow-up on missing or incorrect deliverables, redispatch/rescheduling, work hour validation, vendor payment approval/rejection, and related billing tasks. Manage enterprise-level customer tickets and provide operational support. Adapt to changing customer requirements. Handle call queues, service ti…
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