sharpelectronics · Southfield, Michigan, United States
Overview The Quality Assurance Engineer is responsible for managing ongoing Sharp business with Automotive OEM and Tier 1 Customer’s but may not be limited to these customers. In addition to quality experience, electrical, electronics, and mechanical aptitude is required for this position. Responsibilities Coordinates Quality activities to meet customer objectives and satisfaction Monitor, evaluate, and generate Quality and Warranty reports using Sharp systems and Customer systems for OEM and Tier 1 customers assigned Use, update, and manage OEM, Tier 1, and Sharp data collection and information systems as assigned Manage Warranty Chargeback Evaluation from OEM’s and Tier 1 customers as assigned Manage Local Representatives at global customer sites and work continuously with them and Sharp Japan to meet Sharp and customer scorecard objectives as assigned Continuously improve the capabilities of the Local Representatives to be the face of Sharp and trusted first responders for the customer as assigned Talk confidently with customers to reassure them and to build strong relationships. Develop trusting and professional 2-way relationships with customers by keeping them happy while managing costs Work with local representatives to make sure that sorting is managed properly and according to inspection standards and the SOW. Verifies that costs are appropriate and approve them for work done by third parties as assigned Ensure that problem situations at customer sites are managed quickly and effectively. Ensures that the Local Representatives coordinate immediate containment and direct the activities within Sharp to deliver proper Corrective Action Report (8D) submissions to the customers within prescribed time limits Understands “automotive” demands and knows what steps are required to meet them Understands both Advanced and Reactive Quality and can fluently work in either environment Understands Sharp standards and products. Able to act as a subject matter expert on both…
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