Optum · HR, India
Skills: JavaScript, Python
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Successfully plan, execute, monitor, control, and close technical tasks related to the configuration, administration, and implementation of the ServiceNow platform Configure, administer, and support ITSM, Strategic Portfolio Management (SPM), Service Catalog, Asset Management, and related ServiceNow capabilities; provide basic CMDB support as needed Design, develop, test, document, and troubleshoot REST API-based integrations between ServiceNow and external applications Work directly with clients and end users to understand requirements, clarify expectations, and deliver work within agreed SLAs Communicate effectively with business stakeholders, technical teams, and leadership, including presenting solutions, risks, dependencies, decisions, and implementation status Translate business requirements into scalable, maintainable, and sustainable ServiceNow solutions while minimizing unnecessary customization Update and maintain comprehensive testing protocols for ServiceNow instance upgrades and certify applications and integrations after upgrades Create and maintain system design, integration, configuration, testing, and operational documentation Identify automation opportunities using ServiceNow scripting and REST APIs; apply basic AI knowledge where relevant, with Python and advanced AI/ML capabilities serving as additional accelerators Build and maintain solid client r…
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