nice · United Kingdom - Remote
Skills: Python, AWS, Docker
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The SRE – NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering‑driven reliability practices . This role focuses on 24/7 service reliability, incident response, operational automation, and observability , while actively reducing operational toil through software and automation. Unlike a traditional NOC analyst, an SRE‑NOC is expected to engineer problems away , not just respond to alerts. How will you make an impact? Incident Response & Operations Act as a primary or escalation responder in a 24x7 on‑call rotation Lead or support Major Incident (MI) response , including triage, mitigation, and resolution Coordinate across Engineering, Infrastructure, Security, and Product teams Execute and improve runbooks, playbooks, and escalation paths Drive blameless post‑incident reviews (PIRs) and track corrective actions Monitoring, Alerting & Observability Own service health monitoring across infrastructure, applications, and dependencies Design and maintain alerting strategies that align with SLIs/SLOs Reduce alert fatigue through signal‑to‑noise improvements Build dashboards using tools such as: Grafana Prometheus Datadog / Splunk / CloudWatch Reliability Engineering & Automation Automate repetitive operational tasks to reduce manual toil Improve mean time to detect (MTTD) and mean time to resolve (MTTR) Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows Implement self‑healing and auto‑remediation where possible Partner with engineering teams to improve system design for reliability Platform & Infrastructure Support Support and troubleshoot: Linux‑based systems Clo …tr…
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