Experian · Heredia
Headquarters: Centro Corporativo el Cafetal, Heredia, Heredia, Costa Rica URL: <http://experian.com>
Company Description -------------------
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description ---------------
The Salesforce CRM Team Lead will work within the Global CRM team to raise the operational maturity of our Salesforce platform and the team that supports it. You will support multiple business units and processes across Salesforce capabilities—including Experience Cloud and CPQ—as well as connected marketing automation, automated testing, and enterprise data warehouse platforms.
You will combine advanced Salesforce administration, delivery management, data quality, process standardization, stakeholder partnership, and team leadership. The successful candidate will work with business stakeholders, analysts, developers, and CRM colleagues to improve service consistency and deliver scalable, high-quality solutions.
Salesforce Platform Leadership
Configure and maintain Salesforce using declarative tools, including custom objects, fields, page layouts, record types, validation rules, picklists, approval processes, and advanced Flow automation. Lead root cause analysis and design scalable solutions for increasingly complex business requirements. Oversee the configuration, testing, deployment, and ongoing support of Salesforce AI capabilities, including Agentforce agents, Prompt Builder solutions, and intelligent automation features. Stay current with Salesforce platform capabilities and proactively recommend improvements.
Delivery Management and Operational Excellence
Monitor case queues and team workloads, assignin …truncated……
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