airbnb · Ireland
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You will Make: The Quality Lead for Rest of World (ROW) supports Airbnb's non-English Community Support partner network, covering the EMEA and CJK (Chinese, Japanese, Korean) language Volume Tiers. This lead oversees the day-to-day quality operation across multiple BPO partners and service lines, across ROW-language agents globally. This is an execution and leadership role. The Quality Lead is responsible for making the quality program work on the ground: ensuring partner QA teams are calibrated and accountable, translating quality standards into partner behavior, surfacing performance trends early, and driving the actions that close gaps. This Lead directly manages and leads the EMEA and CJK Quality Partner Leads, who work directly with partners to manage and drive performance, and also works directly with Quality Leaders across the different partners supporting ROW. This Lead will direct the focus and energy of these resources toward what matters, remove blockers, help address areas of opportunity, and hold the overall ROW quality program to a consistent standard across regions, languages and time zones. A Typical Day: ROW Quality Program Execution Own the day-to-day execution of the ROW quality program ac…
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