Creatio
Skills: Docker, CI/CD
Creatio(https://himalayas.app/companies/creatio) is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio(https://himalayas.app/companies/creatio) serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio(https://himalayas.app/companies/creatio) was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
The person in it owns the product direction and execution of the Engineering Platform, treats Creatio(https://himalayas.app/companies/creatio) engineers as customers, and is measured by how reliable, self-service and automated the platform becomes, not by how well the backlog is groomed.
Responsibilities:
Platform reliability. Own SLOs for platform services. Turn incident and problem data into a preventative roadmap. Over time, incidents should become rarer, shorter, and less repetitive. We track the trend, shared with all the stakeholders. Standards and golden paths. Define, with Tech Leads, the paved roads for new services, pipelines, environments and testing. Make the paved road the easiest option, then measure adoption. Guide teams on industry best practice. Retire custom (not optimal) setups. Security posture of the platform. Own patch and vulnerability remediation SLAs for platform components. Make software updates a background process (automated updates, dependency bots, image rebuilds), not a periodic project. Toil removed. Quantify manual work across provisioning, pipelines, ops requests, o …t…
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