Senior Software Engineer - AI Copilot (Backend) at ZendeskZendesk · United States

Workplace: Hybrid, Remote

Skills: Python, Ruby, SQL, AWS, Docker, CI/CDJob DescriptionJob Summary At Zendesk(https://himalayas.app/companies/zendesk), our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk(https://himalayas.app/companies/zendesk) has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture. We are looking for a Senior Software Engineer to join our AI Copilot organisation. AI Copilot is a multi-million ARR product that puts AI directly into the hands of customer service agents and administrators. You will be a key contributor delivering AI-powered product features at Zendesk(https://himalayas.app/companies/zendesk) scale, taking ownership of significant pieces of work from design through to production. We ship to learn: our philosophy is to deliver early, deliver often, and iterate based on real-world customer feedback.What you'll be doingOwn and deliver end-to-end product features — from technical design through implementation, testing, release, and iteration. Work closely with ML Scientists and ML Engineers to integrate ML-powered capabilities into the product as reliable, user-facing features. Contribute to technical design discussions and architecture decisions within your team, with growing influence across teams. Build and maintain scalable backend services, APIs, and integrations that support AI-powered product experiences. Collaborate with Product Management, Design, and other engineering teams to turn product requirements into well-scoped technical work. Improve the reliability, performance, and maintainability of the systems you work on — proactively identifying and addressing technical debt. Mentor more junior engineers through code review, pairing, and knowledge sharing.What you bring to the role Required5+ years of experience building and operating large-scale, Internet-facing applications. Fluent in Ruby; working proficiency in Python is a big plus. Solid e …truncated… er service. Today…Sign in to see the original postingBrowse more developer jobs on RoleBurst