duffel · London, United Kingdom
Skills: Accessibility
Travel is essential, whether it's visiting family, starting a new adventure, or taking a career-defining trip. Yet over 4 billion airline passengers rely on tech that hasn't changed in decades. At Duffel, we're rebuilding the infrastructure underpinning the global travel industry. Backed by top-tier investors (Benchmark, Blossom, Index Ventures and Kima Ventures) and born out of Y Combinator (S18), we're simplifying complex systems to build the future of travel. THE ROLE As Senior Product Designer, you'll take on a deceptively hard problem: when travel goes wrong, a traveller needs a fast, clear answer, and the business that sold them the trip needs to stay in control. You'll design our AI support product end to end, working across the people who run travel businesses on Duffel (B2B) and the travellers they serve (B2C). You'll sit at the intersection of product, engineering and operations, and you'll be the voice of design at Duffel. That means holding the bar for design excellence, not just for your own work but for how Duffel decides what good looks like. To be successful, you'll need experience designing complex products end to end, and collaborating with the teams until those designs are shipped. WHAT YOU'LL BE DOING - Own end-to-end design for our AI support product, from discovery and flows to prototypes and shipped software, in a product where airline rules, payments and customer expectations all collide. - Run discovery with customers and the travellers they serve, and turn needs from multiple stakeholders into clear, prioritised requirements. - Be the voice of design at Duffel: set and uphold the quality bar across craft, accessibility and consistency, and raise it in every review. - Work shoulder to shoulder with Product Managers and engineers to take designs through to delivery, then learn from real usage and feedback quickly. - Explain the why behind every design decision, welcome challenge from anyone, and change your mind when the evidence says so. - D…
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