bettercollective.recruitee.com · Belgrade, Beograd, Serbia
Do you enjoy solving problems for people and want to build a career in the Salesforce ecosystem? If yes, then you might be our new colleague as our new Junior Salesforce Support Specialist. As Junior Salesforce Support Specialist you are the first point of contact when our users need help with Salesforce and the systems connected to it. You solve what you can, pass on what you can't to the right person with everything they need to fix it and help us see the patterns behind the questions we get. You report to the Head of Revenue Systems & Architecture and work closely with our Salesforce admins, the Learning & Enablement Manager and the QA & Release Manager. This is a Junior role and we will train you on our platform. Job responsibilities Handle user questions and issues as first-line support, resolving how-to questions and common problems. Triage each issue and route it to the right place: system issues to our admins and developers, data issues to the respective Operations person, and process questions to business analysts. Make sure every escalated ticket includes steps to reproduce, screenshots, affected users and business impact. Keep users updated on their tickets until they are closed. Write and update help articles and FAQs together with the Learning & Enablement Manager. Spot and report recurring issues, including problems that appear after a release, so we can fix root causes. Create clean up processes around the data in Salesforce, and run those on a regular basis to ensure the data readiness. Job requirements 0 to 2 years of experience in IT support, application support, a service desk or a similar customer-facing role. An interest in Salesforce or business systems and the willingness to learn them in depth. A structured way of working through problems and documenting what you find. Experience with a ticketing tool such as Jira Service Management, ServiceNow or Linear is a plus. Fluent English, written and spoken. Nice to have: Salesforce Administrator cer…
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