ServiceNow · TS, India
Skills: JavaScript, Java
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Lead the design and delivery of complex, cross-functional features across the platform, from architecture through production operations. Build AI-native capabilities, including LLM-integrated workflows, agentic patterns, prompt and context design, and evaluation pipelines, with reliability and governance built in. Define and drive how the team uses AI tools across the development lifecycle: code generation, test automation, review, triage, and documentation. Measure the impact and share what works. Design for ServiceNow platform internals: Flow Designer, Workflow Studio, Decision Management etc Mentor senior and mid-level engineers and set standards for code quality, observability, and safe AI usage. Partner with product, UX, and other engineering leads to turn ambiguous problems into scoped, shippable plans. Own production quality for your area, including defect triage, release readiness, and gate reviews.
Qualifications
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 6+ years of software engineering experience, with a track record of technical …truncated… lity…
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