Sr. Designated Support Engineer at databricksdatabricks · Amsterdam, Netherlands

Posted: 2026-11-12

Skills: Python, Java, Swift, AWS, DockerP-1448 About the Role As a Designated Support Engineer (DSE) at Databricks, you will serve as the principal technical support advisor and voice of the customer for our most strategic enterprise accounts leveraging technical experience and business skills. In this role, you will lead high-touch, support-driven customer engagements, and provide proactive advisory. You will leverage support trends, ticket history, and operational telemetry to ensure the operational health, scale, and resiliency of customer data platforms. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. While this is a support-anchored role, you will play a critical role in driving proactive operational best practices, mitigating risk, and bridging customer challenges directly with Databricks Product, Engineering, and Field teams. Responsibilities & Core Duties Technical & Architectural Guidance: Guide external stakeholders on operational best practices and architectural design across Distributed Data Processing (Apache Spark™), Query Optimization, Lakehouse open table formats (Delta Lake, Iceberg), Cloud Infrastructure & IaC, OS, Networking and Containerization (Kubernetes/Docker), Security & Governance, and Data Warehousing. Proactive Operational Health & Trend Analysis: Leverage support history, ticket metrics, and system telemetry to deliver predictive health checks, risk assessments, and preventive recommendations - applying deep platform domain knowledge to advise customers on environment scaling, upgrade readiness, and long-term platform stability. Critical Escalation & Technical Incident Facilitation: Coordinate and facilitate critical, high-impact escalations by aligning customer leadership with internal Databricks Escalation Engineers and Core Engineering teams to ensure swift, well-communicated resolutions. Strategic Support Ownership: Serve as the strategic am…Sign in to see the original postingBrowse more developer jobs on RoleBurst