omadahealth · Remote, USA
Omada Health is on a mission to bend the curve of chronic disease. Job overview: As a Program Manager, Performance Improvement, you will apply Lean expertise to improve care delivery operations and build lasting continuous improvement capability across care teams. You will partner with operational leaders and frontline teams to redesign workflows, strengthen standard work, and deliver measurable gains in quality, member experience, capacity, and cost to serve. You will partner with operational leaders and frontline teams to redesign workflows, strengthen standard work, and deliver measurable gains in quality, member experience, capacity, and cost to serve. You will help build AI-forward operations through deep workflow analysis and redesign, identifying where AI and automation add value and defining how people and technology work together. This role combines hands-on Lean expertise, skilled facilitation and coaching, and disciplined project management. You will lead improvement initiatives from current-state assessment through implementation and sustainment while developing leaders and team members to increasingly lead improvement themselves. You will help teams reduce administrative burden, improve operational reliability, and preserve time for the work that matters most to members. Your Impact: Lead cross-functional improvement initiatives. Partner with operational leaders to prioritize opportunities, define outcomes, and manage scope, milestones, dependencies, and risks from assessment through sustained results. Redesign workflows and implement standard work. Observe frontline work and facilitate process mapping, root-cause analysis, and improvement events. Help teams test changes, reduce waste and variation, and embed proven improvements into standard work. Strengthen daily management. Establish leader standard work, visual management, and performance-review routines that make problems visible, trigger timely escalation, and sustain improvements over time. Enabl…
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