tripactions · New York, NY
Skills: JavaScript, Python, SQL
About the Role Navan is seeking a GTM Systems Manager to own and improve the operational systems and workflows that support our global go-to-market teams. You’ll ensure that leads reach the right teams, sellers have the right accounts, and business processes work reliably across Salesforce and our connected GTM tools. This is a hands-on individual contributor role for someone who enjoys investigating complex problems, configuring workflows, and owning execution from request through resolution. You’ll combine deep operational Salesforce expertise with practical experience in routing, territory administration, tool management, and automation. You’ll partner closely with Sales, Marketing Operations, Revenue Operations Business Partners, Data Quality, Analytics, and Business Systems. Our Data Quality team leads data standards, enrichment, and territory data design; you’ll focus on the operational workflows that put approved data and business rules into action. You’ll work with Business Systems on Salesforce platform configuration and development. What You’ll Do: Own routing operations. Configure, maintain, and troubleshoot lead, contact, and account routing in LeanData and connected systems. Translate approved business requirements into tested workflows, monitor results, and resolve exceptions. Run account assignment and pairing workflows. Manage recurring SDR–AE pairings, new-hire book assignments, and operational changes associated with promotions, transfers, and departures. Apply approved territory rules and validate that changes reach the right records and users. Manage assigned GTM tools. Own day-to-day configuration, workflow maintenance, troubleshooting, vendor coordination, and operational documentation. Keep tools aligned with changing business needs and coordinate dependencies with other system owners. Investigate issues across systems. Use Salesforce reports, record history, routing logs, and SQL to trace unexpected behavior. Distinguish workflow, configurati…
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