extend · Remote, U.S.
Skills: SQL
About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. About The Role Our Growth & Sales teams hear something new from merchants every day: a coverage gap that cost us a deal, a feature our partners keep asking for, a trend in the data nobody has acted on yet. The way we win is by connecting those signals and turning them into something that will grow revenue for Extend and our merchant partners. We are looking for a GTM Strategy & Program Manager to own that feedback loop for a portfolio of retail verticals. You will listen to what our merchant partners want and need, decide what is worth building, drive the right teams to build it in a scalable way, and make sure your Pod knows exactly how to sell it. Your success shows up in new deals won, existing partnerships grown, and stronger margins on both. This is a role for someone who presents ideas without hesitation, can hold a room with leaders, and never settles for not knowing the answer. What You’ll Do Own the feedback loop. Run a regular cadence with Sales, Growth and Analytics to pull together m…
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