riveron · Bangalore, IN
Position Overview We are seeking a detail-oriented, fast-moving Salesforce Senior Associate to support the daily administration, configuration, and continuous improvement of our Salesforce environment. This is a hands-on role for someone who has solid working knowledge of Salesforce and can grow into a key partner on UAT, training, and major cross-functional projects. The ideal candidate with 5 to 8 yrs of experience in Salesforce, who can partner closely with our Operations lead on high-impact initiatives while also owning the day-to-day associate-level work that keeps the org running smoothly. You move quickly and efficiently, communicate clearly with both technical and non-technical stakeholders, and bring exceptional attention to detail to everything you touch. Key Responsibilities Salesforce Administration & Support - Support daily administration of the Salesforce org, including user setup and deactivation, profiles, roles, permission sets, and public groups. - Monitor data quality — run duplicate reviews, data validation, and clean-up procedures, including mass data uploads and migrations. - Provide responsive end-user support and troubleshoot ad hoc platform issues. - Maintain clear, up-to-date documentation of processes, configurations, and administrative procedures. Quality Control (QC) & Opportunity Management - Serve on the QC Approval Team: review and close out opportunities and verify accuracy in OpenAir. - Assist with making any changes to closed-won opportunities, escalating to the manager with any concerns. - Remind other approvers (Practice / Segment Leads) of outstanding requests when items are held up in the approval process. Pipeline Inbox Monitoring - Monitor the Pipeline Inbox for incoming requests, ensuring items are getting tagged, and notify the manager of any concerns. - Respond to questions on the status of project code and stage in Salesforce. - Be timely with responses — check the inbox multiple times a day and always first thing in the…
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