beyondtrust · Remote United States
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Role The Senior Director, L2C Process Owner owns how changes to BeyondTrust’s Lead-to-Cash (L2C) processes and systems are prioritized and governed. The role runs the L2C governance model, makes final prioritization decisions across workstreams including final sprint and roadmap prioritization between the business and the Salesforce Center of Excellence (CoE). Leading a team of two L2C Business Partners, this leader turns business needs into a clear, stable roadmap that focuses delivery on the company’s highest-value work. What You’ll Do Prioritize: Own the L2C roadmap and make final prioritization decisions across workstreams using impact and effort scoring, work-in-progress limits, and capacity allocations. Keep the plan stable: Decide which prioritized items are put forward for each sprint and approve mid-quarter roadmap changes, making trade-offs explicit when new priorities arise. Lead the team: Lead and develop the L2C Business Partners who perform intake on business requests, perform solution reviews, and process documentation. Chair the monthly L2C Governance Team meetings, ensuring changes to process and systems align with strategic objectives and maintain process and system integrity; escalate unresolved priority conflicts to executive leadership Own the end-to-end design: Maintain the end-to-end L2C process map and key handoffs between work streams. Own end-to-end process KPIs: Set targets and drive improvement for metrics such as quote creation time, no-touch renewal order and dispute rate, order hold rate, and the share of approved changes r…
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