Commonwealth Bank of Australia · KA, India
Skills: TypeScript, Python, C#/.NET, SQL, AWS, Accessibility
Organization
At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress, make the right financial decisions, and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together, we can achieve great things.
Our purpose: Building a brighter future for all .
Job Title: Gen AI Staff Software Engineer
Location: Bangalore
Business & Team
As we continue our pursuit of NPS +30, we need to transform the way we engage with our customers and colleagues. This requires a shift from a two-track digital versus assisted approach to a deeply personal and empathic end-to-end digital experience enriched and augmented by our colleagues. This will require self-healing adaptive work orchestration systems that blend the capabilities of colleagues, AI and APIs. These systems must handle the high frequency of exceptional circumstances arising during customer journeys while remaining compliant with policies and regulations, without the significant change and maintenance burden of today. The Gen AI Domain has been established to build the tools and capabilities needed across the Group, tapping into the promise of Generative AI through the “Transformer Banking” initiative.
This domain within CDAO is focused on solution practices, tools and platforms required to successfully leverage Large Language Models, rather than the tools and capabilities required to create those models. This includes technology platforms and tools such as the Gen AI Hub, RAG tooling, knowledge management services, and LLM access and control planes; business platforms and tools such as Customer Conversation Manager and Customer Activity Manager; and practice capability co-creating patterns and practices for Gen AI usage with crews across CBA.
The Gen AI Domain …truncated… ugh approp…
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