HUMAN · Chicago
Skills: HTML/CSS, SQL
Come join us in the battle against bad bots and web threats! We are looking for driven and talented employees to work as Security Operation Analyst on our Customer Operations team. As part of our leading team fighting off cybercriminals, you’ll be working side by side with customers, analyzing their traffic, and cleaning up the internet from bad bots. For this position, we are looking for someone who would be open to work on weekends (in rotation). What you'll do: - Analyze customers’ traffic to identify undetected threats and false detections using mostly ElasticSearch (Kibana), SQL, Snowflake, etc. - Support customers in real-time and provide professional technical responses. - Work side by side with customers providing insightful incident reports. - Communicate with global customers and provide quick responses and resolutions. - Work cross-functionally with RnD and Research teams to optimize Human Security’s ability to detect and mitigate real-time Cyber Attacks. - Design, plan and implement projects and automation for internal use. - Follow runbooks to tune onboarding customers and retune existing customers. - Hold shifts as part of the job (including weekend shifts). Who you are: - Excellent English communication skills are required, including clear, confident customer conversations and polished writing skills. - Analytical mindset and data driven decision making. - Passionate about data, security, and customer service. - Hands-on experience (1+ year) with data analysis of large and complex data sets (data manipulation, statistical analysis, conclusions, etc.). - Knowledge of web architecture and protocols (CDN, HTML, DOM, JS, HTTP, HTTPS, IPv4/v6, etc.). - Understanding of the cybersecurity threat landscape. - Strong troubleshooting and problem-solving skills. - SQL Proficiency. - Candidate must be domiciled in MST time zone. - B.A/B.S in related domains. About HUMAN Security HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty…
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