toast · Remote, US
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Catering & Events team owns one of Toast's most operationally important and fast-evolving products. Catering & Events helps restaurants take catering orders, manage private events, and get paid, all connected to the Toast platform. Operators use it for everything from daily office lunch orders to large weddings and buyouts, and it handles the details that make or break a high-stakes day. Our vision is for Catering & Events to be the go-to solution for every Toast restaurant that caters or hosts events, and to serve a growing range of use cases across Toast's customer base. Getting there means three things: making the product easier to adopt and love, building the depth that sophisticated event operators expect, and applying AI to take work off operators' plates. This is a high-ownership, high-visibility role at the intersection of restaurant operations, B2B software, and applied AI. You will shape how thousands of operators run their biggest revenue days, and you will help define where Catering & Events goes next. A day in the life (Responsibilities) Own and drive the Catering & Events product strategy, connecting investments to Toast's vision and near-term business outcomes such as revenue growth, customer retention, and support ticket reduction. Lead initiatives that help more customers get started and succeed with the product, from onboarding and setup to everyday workflows. Expand the product to serve more use cases and customer types across Toast's customer base, working directly with customers to translate complex, high-stakes workflow requirements into product decisions that serve the whole market. Define where AI creates real value for catering and event operators, and build the investment case to pursue the highest-leverage bets. Partner with Sales, Marketing, and Custo…
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