openloophealth · United States - Remote
Skills: Python, SQL, AWS, CI/CD
ABOUT OPENLOOP OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. STAFF SITE RELIABILITY ENGINEER, AWS & DATABASES ABOUT THE ROLE OpenLoop runs telehealth services for clients in all 50 states, and the AWS platform and databases behind it keep growing. You'll design, build, and operate that infrastructure, with extra ownership of our production databases and the automation around them. Because we handle PHI, every change has to be secure and auditable. WHAT YOU'LL DO - Cloud Architecture & Provisioning: Architect and manage AWS core services like EC2, VPC, S3, IAM, Lambda, and EKS or ECS to build high-availability systems, and support a smaller footprint on Google Cloud (Cloud SQL, GKE, and BigQuery). - Database Engineering: Design, run, and tune Amazon Aurora, RDS (PostgreSQL and MySQL), DynamoDB, and Google Cloud SQL, including high-availability setups, read replicas, backups, point-in-time recovery, and failover testing. - Database Performance & Capacity: Find and fix slow queries, lock contention, replication lag, and connection pool problems using Performance Insights and Enhanced Monitoring, and plan capacity before growth hits limits. - Database Change Management: Plan and run schema changes, engine upgrades, and data moves with minimal downtime, using AWS DMS or native tooling. - Disaster Recovery & Resilience Testing: Plan and run regular DR exercises and tabletop exercises across AWS and Google Cloud, including restore tests, failover drills, and validation of recovery time (RTO) and recovery point (RPO) objectives, and turn the findings into runbook and architecture improvements. - Infrastructure as Code (IaC): Provision cloud and database resources with Terr…
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